I suggest you ...

App crashes during sync

New to app. Non-jail broken iPhone (iOS 7.1). I added in basic stats of weight, gender, birthdate, resting HR, and waist. Finished my first workout day 1 of 3 muscle mass beginner level. App won't calculate fit score (do I need to workout a certain number of days first?) and it crashes every time I attempt to sync. Am I doing something wrong? Perhaps a manual, HowTo, or a FAQ somewhere may be useful.

1 vote
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    I agree to the terms of service
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Chris Toupin shared this idea  ·   ·  Admin →
    under review  ·  AdminRod Ferris (Owner, MyFit) responded  · 

    I’d really like to know what the issue is with crashing. How long have you been logging?

    Can you email us at support@myfit.ca so we can resolve this ?

    As for “what you get” with pro is listed at myfit.ca/iPhone

    The workouts aren’t included as it’s mostly a vastly improved feature set which is found on most very expensive (30$ /month) apps.

    4 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      Submitting...
      • AdminRod Ferris (Owner, MyFit) commented  · 

        Hi Anonymous,

        Can you please email us at support@myfit.ca and we can try to resolve this issue? We need to try to investigate your account.

        I'm assuming it's still crashing for you after our update?

        Rod

      • Anonymous commented  · 

        My husband tries to send me routines to sync to my app and it never successfully syncs. It always says failed to fetch. We can't even use the same workout and log out own info because we are running off of one phone.

      • AdminRod Ferris (Owner, MyFit) commented  · 

        The how to is listed in the quick guide section of the manual. You can also dive deeper into each section for more information.

      • Chris Toupin commented  · 

        PS: I do see the manual that is currently there, but something more of HowTo on app usage. I did pay for the Pro version, which brings me to another question: if you paid for pro, do you still pay for each of the individual pay workouts?

      Feedback and Knowledge Base